Legal terms for wallets and access
Our Legal notice explains the conditions attached to opening and using an account, including identity details, phone verification and the accuracy of information you provide. Access depends on local law, your location and any eligibility rule that applies to you; where local law permits, we show
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the available lobby after the required account step is complete. Payment records may connect to DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, so we can match a receipt to the correct account. A mismatch, duplicate request or incomplete verification can pause a transaction
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while we check the record. The notice also explains how changes, account closure requests and questions about a decision reach our support route. Read the full wording before opening an account, and keep your receipt if you need us to trace a wallet or bank entry.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.